>In automotive industry they are even installing a path for you (product=20
> recall)
A great example....and IDS sup****t works almost the same. To determine a
pr=
oblem with a component a track record has to be established. This means
tha=
t many customers go to the dealer, or their favorite repair shop and pay
fo=
r diagnosis/repair. Even if the part is covered by warranty you coud still
=
have to pay for the labor. You will have to pay for both if your warranty
h=
as expired (an extended warranty is just like paying for sup****t).
Only when a recall is issued can the rest of the customers benefit - and
th=
at's where IDS falls short. Then again you don't get the equivalent of a
mo=
del upgrade for each recall!
Anyone who runs critical production systems without sup****t is quite mad
in=
my view. If they are a publicly traded US company then maybe they are
fall=
ing fowl of federal regs too - the ones that came into play after 911. I
wo=
uld say that not being able to run a production system is just as bad as
mi=
nd numbingly dumb as not having good backups to recover one!
There's always the other option too....fix the app that is generating a
daf=
t query....using the free sup****t it gets.
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