by "Neil Truby" <neil.truby@[EMAIL PROTECTED]
>
May 10, 2008 at 09:42 AM
"piotrek" <piotrUSUN_T_O110@[EMAIL PROTECTED]
> wrote in message
news:g03an0$47i$1@[EMAIL PROTECTED]
>> To be fair, you will have ahad a year's maintenance on the software
> product
>> you bought. Has it taken over a year to discover the fault?
> to be fair - are you all work in IBM???
> In this model (no patches - only paid upgrade to new version) we could
> catch
> an 'broken' version on the last day of first year's maintenance. So it
is
> not making a deal more fair at all.
> And once again - We just want basic funcionality to work as it should
and
> as it worked before.
Well, I don't agree with you.
It doesn't matter whether fixes are delivered by upgrades or patches.
As someone else pointed out, you can't expect IBM or any other software
vendor that wants to remain solvent to provide limitless R&D on the
product
for nothing.
Product maintenance goes to sup****t fixes and new and improved features.
Your company has chosen, as is its perfect right, not to pay for product
sup****t. The downside is unfortunately ... that you don't get product
sup****t!
Just my opinion though ...
