Re: IM Consumability Survey

"Kevin Cherkauer" <invalid_address@[EMAIL PROTECTED]
> wrote in message 
news:g437u2$54s$1@[EMAIL PROTECTED]
>    > So to translate IBM speak, this survey is trying to understand
which 
> of your buttons
>    > they can press to help push more kit.
>
> It's really not that cynical. They are trying to understand which areas
of 
> the product produce a painful user experience so this information can be

> used to decide what areas to prioritize in future engineering work.

I'm happy to accept that the motives are not cynical.  But why do these
IBM 
surveys and Tech Sup****t communications have to be couched in Birtesque 
management newspeak and jargon?  Why do we have always to be solving 
"business problems"?  Technical issues often have a very indirect 
relation****p to the "business problem", so why not let us talk about the 
technical issue?

I suspect that the answer is that the parts of IBM that develop these 
surveys are dominated by marketing people and business school graduates
who 
wouldn't know one end of a computer from another.

When I place a sup****t call I often have to describe the "business impact"

of the problem so that IBM can *****s if they can be arsed to fix it or
not. 
"I've paid a million bucks for this stuff and  want it to ****ing work" 
doesn't seem to be a valid response for some reason that truly eludes me.