Re: IM Consumability Survey

"Neil Truby" <neil.truby@[EMAIL PROTECTED]
> wrote in message 
news:6cl5hnF3gsl8oU1@[EMAIL PROTECTED]
> "Kevin Cherkauer" <invalid_address@[EMAIL PROTECTED]
> wrote in message 
> news:g437u2$54s$1@[EMAIL PROTECTED]
> When I place a sup****t call I often have to describe the "business
impact" 
> of the problem so that IBM can *****s if they can be arsed to fix it or 
> not. "I've paid a million bucks for this stuff and  want it to ... work"

> doesn't seem to be a valid response for some reason that truly eludes
me.

Oops, hadn't quite finished that point before posting it.
Obviously IBM has finite resources and has to priorotise the things it's 
going to fix.  But being required to describe "Business Impact" just 
encourages creative writing, assuming you want your problem looked at . 
Technical impact and the viability of any workarounds would be much more 
appropriate.  Wouldn't it?