What customers are actually using Informix besides the handful like Walmart
and
Sears?
It seems kind of silly to ask for information from people when you really
haven't
done the marketing to justify a survey. You can't be serious with 10
customers
can you?
If I were you I'd focus on marketing what you have rather than trying to
improve
something hardly anyone is using.
Kevin Cherkauer wrote:
> > So to translate IBM speak, this survey is trying to understand
which
> of your buttons
> > they can press to help push more kit.
>
> It's really not that cynical. They are trying to understand which areas
of
> the product produce a painful user experience so this information can be
> used to decide what areas to prioritize in future engineering work. Of
> course the end goal is to sell more product, but the means to that end
is
> actually to make the product better in areas that are causing customer
pain.
> So it is supposed to be win-win: we make the product serve your needs
> better, which leads you to perhaps buy more of it *because* it is
serving
> your needs better -- not because someone tricked you into it.
>
> Information from prior consumability surveys was used to help choose
some of
> the new features and areas to be reworked in Cheetah and Cheetah 2.
>
> When we don't get enough input from actual customers, we have to guess.
We
> try to make the guesses as educated as possible through a formal
internal
> consumability "survey" process, where a cross-section of people with
> knowledge of a given product (e.g. product management, QA, information
> development (what we call the tech writers), engineering, tech sup****t,
> etc.) form a team to attempt to estimate the consumability on numerous
> different dimensions. I participated in one of these efforts for IDS a
year
> or two ago. We do our best, but the product would benefit even more if
real
> live customers and users like you took the survey, especially if you
attempt
> to make constructive criticisms (not just why some area is bad, but also
> suggestions for how it could be improved). :-)
>
|
