On Jun 30, 1:31 pm, Serge Rielau <srie...@[EMAIL PROTECTED]
> wrote:
> "So what you're saying is that IBM field sup****t and sales staff can't
> get access to their customers in their territory?"
> Here they can...
>
> "On a con-call with IBM and some of the other local user group
> volunteers, we were looking for a way to increase awareness and
> improve the local group's member****p."
> ...Here they cannot.
>
> That is what privacy is all about. Giving information to people who need
> to know.
> The local user group has no business cold calling IBM customers who
> don't identify themselves to it or who haven't at least ticked the
> appropriate check mark.
>
> In this very group there are regular rants about the information people
> need to fill out on IBM websites. Why is that? Just because of the extra
> typing? No!
> People and customers take privacy seriously and so must IBM.
>
LOL...
Serge, you missed the point.
First, the field people don't know anything about AAS or how sup****t
for their products work. (Unless they have a customer with a crit-sit
and they then sit silently on the con-call taking notes.
Second. Those on the call were IBMers for the most part, and two other
people. A reseller, and moi, a recent escapee from the belly of the
beast, affectionately known to some as the "blue pig".
If you want to know the truth, I know about 80% of the companies that
are using / OEMing IDS in Chicago, or were using it. (When your start
date with Informix is in '89, you tend to know your local community.)
But while I know the companies, I don't know who is doing what within
the company. Its easier for the IT Specialists who cover the territory
to identify the Client Rep (even the dot Com reps) that cover the
territory and communicate with them.
But that takes some leg work.
The sales team could have used Siebel, but that piece of **** system
is way too slow to be effective and its not as accurate as AAS.
This is not a knock on Siebel, just the way IBM implemented Siebel.
(Maybe it was really slow cause they had one major instance for all of
the cor****ation and it was running on DB2?) 8^() :-p
The point Serge was that we were willing to go with the IT Specialist
and do a meet and greet with these clients. In other words, the
problem (pain) was that local IBM
team did not know who or what were using IDS, nor when told, did they
want to do the work to find out.
> I was not at this meeting of yours of course and am not privy to what
> you were told, but in my opinion had your group gotten that information
> some IBMer would have turned into a non-IBMer in no-time flat.
>
What I was told serge was that they were "too busy". Even when I
volunteered to take time out of my day to meet with some of these
clients.
Oh and before you poo-poo this... Remember that IBM does take BPs on
sales calls when necessary, so there goes your privacy argument.
Like I said, I could over time recall about 80% of the companies that
at one time ran IDS. Including Prarie Group which runs SAP on Oracle
for their accounting, but had one instance of IDS/4GL for this
specialized application they purchased. (Of course this may have
changed since Prarie Group was sold recently)
Speaking of "privacy" maybe I should retell a story about a certain
bank located in Chicago? Do the letters NT mean anything to you? Now
that was a fine fun day where the ****e hit the fan. Oh but you're
right. That *was* a DB2 story and not an IDS story.
Yeah Serge, I know a lot of stories ... ;-)
-G
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