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Job Title: Oracle CRM Help Desk Analyst
Job Location: PA: Wayne
Pay Rate: $55,000 range
Job Length: full time
Start Date: 2008-04-07
Company Name: Systems Personnel, Inc.
Contact: Search Team
Phone: 610-565-8880
Fax: fax number
Description: Own and respond daily to internal customer encountered
issues, questions, and problems
• Investigate and resolve software defects as they relate to the
Oracle E-Business Suite
• Log and track issues in issue tracking system
• Manage TAR's (Technical Assistance Requests) with Oracle Sup****t
• Refer/transfer un-resolvable requests to other IT staff
• Inform internal customers as to the status of their encountered
problem
• Follow up with internal customers to ensure satisfaction
• Provide re****ts on issue acceptance to resolution
• Keep current on Oracle E-Business Suite changes that affect
internal customers and attend training as well as self-training to develop
skills necessary to continue to perform the job
• Update/maintain methodology do***entation as required
• Facilitate meetings; prepares meeting minutes; manage issues
• Familiarity with Oracle 11.5.9 applications based on prior helpdesk
experience a plus
• 3+ years of relevant, helpdesk, or customer service experience required
• Excellent analytical and trouble shooting skills
• Capable of multi-tasking
• Excellent communication skills
• Ability to work autonomously and proactively
• Bachelors Degree in a business or computer related field, or equivalent
work experience is preferred.
Please refer to Job code 1300 when responding to this ad.
For FASTEST PROCESSING of your resume, please visit
http://www.jobcircle.com/classifieds/1249945.html?source=ng
to apply
online.
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For fastest processing of your resume, this employer asks that
you apply to this job using the URL above.
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