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Job Title: Oracle CRM Help Desk Analyst
Job Location: PA: Wayne
Pay Rate: Open
Job Length: full time
Start Date: 2008-03-30
Company Name: SunGard Availability Services
Contact: Human Resources
Phone: email only
Fax: Apply at web site
Description: • Own and respond daily to internal customer encountered
issues, questions, and problems
• Investigate and resolve software defects as they relate to the Oracle
E-Business Suite
• Log and track issues in issue tracking system
• Manage TARs (Technical Assistance Requests) with Oracle Sup****t
• Refer/transfer un-resolvable requests to other IT staff
• Inform internal customers as to the status of their encountered problem
• Follow up with internal customers to ensure satisfaction
• Provide re****ts on issue acceptance to resolution
• Keep current on Oracle E-Business Suite changes that affect internal
customers and attend training as well as self-training to develop skills
necessary to continue to perform the job
• Update/maintain methodology documentation as required
• Facilitate meetings; prepares meeting minutes; manage issues
• College Degree preferred but will consider applicants with equivalent
work-related experience with a minimum educational requirement of a H.S.
Diploma or GED equivalent
• Familiarity with Oracle 11.5.9 applications based on prior helpdesk
experience a plus
• 3+ years of relevant, helpdesk, or customer service experience required
• Excellent analytical and trouble shooting skills
• Capable of multi-tasking
• Excellent communication skills
• Ability to work autonomously and proactively
• Bachelors Degree in a business or computer related field, or equivalent
work experience is preferred.
SUNGARD IS AN EQUAL OP****TUNITY EMPLOYER, M/F/D/V
IT4120
Please refer to Job code IT4120 when responding to this ad.
For FASTEST PROCESSING of your resume, please visit
http://www.jobcircle.com/classifieds/903799.html?source=ng
to apply
online.
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For fastest processing of your resume, this employer asks that
you apply to this job using the URL above.
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