Re: I need help in asking the right questions

Don't forget to check on what antivirus software is running.  Some
impose an incredible hit on network performance. 

The system drag imposed by some AV programs (like Norton) can be
mitigated by adding certain files to their 'exclusion' list:
Pdoxusrs.net, Pdoxusrs.lck, Paradox.lck, etc.  Other AV programs don't
even let you do that and IMHO should be dumped.  I tested out a few on
our network and settled on Eset's NOD32, which seems to be less of a
resource hog and interrupts fewer system processes.  

Erik